Return & Exchange Policy

At MARO, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and exchange process.

Return Eligibility

Items can be returned or exchanged if they:

• Are unused and in their original condition.

• Have all original tags and packaging intact.

• Are returned within the eligible return period.

• Show no signs of wear, damage, or alteration.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Underwear

• Socks

• Personal accessories marked as non-returnable

• Final sale or clearance items

Exchange Policy

If you wish to exchange an item for a different size or color, we’ll be happy to assist, subject to product availability.

Refunds

Once your returned item has been received and inspected, eligible refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible so we can resolve the issue promptly.

Our Commitment

Your satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience, ensuring every order meets the standards of the MARO brand.